Support Ticket System
This extension is compatible with Magento Open Source & Magento Commerce - 2.1, 2.2, 2.3
Ticket Support System for Magento 2
Provide the best customer support by gathering all the enquiries in one place and manage them with the statuses.
Stay in touch and control customer tickets in the most effective way and save time!
Powerful solution for your store
- Manage departments
Create departments and assign tickets to specific team members to handle requests.
- Create ticket for customer
Decide who and where can create ticket. Guest or customer with account from order or product view.
- Only clients
With option with required order you can receive ticket only from customer who already bought product on your page.
- Attachment Configuration
Manage file types, and text size which can be added into the conversation. With option display information you can easily inform customer about requirements about file
- Frontend Design Configuration
Personalise your chat to match your brand guidelines, easily change colours and signature.
- Add new support ticket
Create new support ticket as admin to customer email. Assign user and set priority due to needs.
- Auto close tickets
SSolved tickets without a reply will be closed automatically after a configurable amount of days.
- Support ticket list
Manage your support tickets list in one place. Edit and reply through BO. Receive unique URL address to reach the conversation on FO.
- Correspond with customers
Stay in touch with customers and answer their questions
Provide customers easy access and give support team useful information about created issue
- Clear conversation window
- Ticket Number
- Product SKU
- Different statuses
- Date & Hour
- Attach file option
- Easy and fast reply
- Editable signature
All in one place!
Access from admin panel through the Marketing Tab – Support Tickets
By gathering all the requests in one place you can control all inquiries with the option to filter as well. The table contains:
- Date and time of creation
Know exactly when it was created
See the subject matter of the case
- Customer Email
Easily identify customers
Manage reply process
Know the importance of the case
- Assigned user
Know which team member will handle it
Know which department this ticket is assigned to
- Last message date
Know the last respond date
View all details & answer to customer
Use option to manage departments and create new tickets
- Manage Departments
- Set title of the departments
- Assign proper agent
- Decide to enable or disable
- Edit whenever you want
- Create New Support Ticket
- Sent direct email to customer
- Edit title, status, priority
- Input order SKU & message
- Attach files
Creating clear departments will improve the support process as each inquiry will be redirected to right department.
Tickets can be created from a variety of locations, there is also the option to only allow tickets from customers. who have already bought your product. In the admin panel you can make the following customisations:
- Allowed For Guests
Allow guests to create support tickets
- From Ticket List
Enable logged users in dashboard to create tickets
- From Order View
Allow the option to create a ticket on order preview
- From Product View
Create tickets directly on the product page
- Assigned Order Is Required
Only receive tickets from customers who bought product
When there is a new message in a ticket, the customer will receive an email. The email will link to the conversation page with a unique URL where they can reply. This means that there is no need for the customer to log into their account every time.
You will have full control of who will handle the issues and where they should be forwarded. In addition, the admin can also send an email to the customer if needed.
To manage the ticket process more effectively each ticket can be given a status. They are available in the grid while creating and responding.
Waiting for action to be taken
- Waiting For Customer
Support team have answered
The issue was solved
Ticked is closed
Improve your support system and stay in touch with all your customers!
Why to choose Alekseon Support Ticket System Module for Magento 2 ?
- Increase the efficiency of support system
- Easily manage all your customers requests
- Assign the right department to solve particular issues
- Personalise the module to your needs including design
allow us to handle the installation process and get support for 12 months !